Massage Therapist - Europe

  • Neilson Active Holidays
  • Liverpool, UK
  • May 15, 2019
Full time Hospitality-Hotel

Job Description

Job Role Summary:

Working for Neilson Active holidays is more than a job, it's a lifestyle! Spend the summer season based in one of our beautiful Beach club resorts or the winter in a stunning ski resort, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!

Relax, restore and revive is the Neilson wellbeing philosophy. Our Spas provide an additional touch of luxury to our resorts and allow our guests to indulge in some seriously well-deserved 'me' time. Working as a Neilson Massage Therapist is more than just a job, it's a lifestyle that integrates the world of Spa with a host of activities in spectacular resorts, inspiring passion and motivation.

If you're a brilliant Massage Therapist looking to work overseas in a fabulous environment, then there could be a place for you on our team! You'll be expected to carry out a wide range of treatments for our guests in a highly professional manner.

We are looking for highly trained experienced massage therapists that strive to heal and treat. You will be able to manipulate muscles and soft tissues with skill, helping our guest to either simply relax or maybe to treat sports injuries and give relief to individuals with long-term health conditions. Most importantly each and every guest must leave their treatment feeling wonderful.

We are always looking for friendly, energetic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care.

To join the Neilson Active Holidays team, you must be over the age of 18 and in order for us to acquire the necessary legal paperwork required to place you in an overseas position you must:

Hold a valid UK, EU, EEA or Swiss passport
Hold a UK National Insurance number
Currently be registered to a fixed address within England, Scotland, Wales and Northern Ireland

PLEASE NOTE: Regrettably, if you are currently registered to a fixed address in the Channel Islands or the Isle of Man, it is not possible for us to obtain the necessary legal paperwork required to post you overseas at this time.

Key Responsibilities and Tasks:

Working with the luxury brand, Temple Spa, you will be given all the knowledge and product training to deliver an outstanding treatment to complement your professional and personable approach.

Upsell treatments and retail to maximize spa sales
To ensure that all spa and beauty bookings are made in the most effective and productive manner in order to maximise treatment opportunities
Perform all treatments to a high standard as set during training
To be well presented and proud to wear the Neilson spa uniform
Actively maintain a good knowledge of all spa services and products
Attending spa training sessions and regularly refresh your knowledge using the provided manuals
To ensure that all agreed targets regarding Key Performance Indicators are achieved
To ensure that the spa and other outlets are presented beautifully
Ensure all standard operating procedures as detailed in the manual are followed accordingly
Follow all Health & Safety procedures and instructions accordingly to ensure a safe spa and hotel
To actively report any issues relating to the operation and additional ideas for improvements to your line manager
Always seek direct feedback from our guests and report feedback to managers
Display excellent customer service, support and awareness at all times
Demonstrate an excellent, overall knowledge of Neilson products to advise and cross-sell to our guests
Assist the management with stock levels by adhering to all usage guidelines set during training
To ensure the correct handling and security of retail and professional stock
Ensure the correct use of the spa POS system

To build rapport and develop and maintain positive working relationships with the spa team, management, and all other team members
To carry out all other duties to assist with the smooth running of overseas operations as designated by your line Manager

Personal Skills, Knowledge, experience & Qualities:

It is important to be confident and charismatic. As one of our Massage Therapists, you will enjoy building positive, rapport with our guests and bringing the additional WOW factor to our spa experience.


To be approachable, confident, knowledgeable, with excellent appearance and personal grooming
Organised, hardworking, honest, flexible, energetic, self-motivated, target orientated and keen to display a consistently high standard of service.

Technical Skills or Knowledge:


Basic understanding of computer systems such as word, excel, email
Capable of learning new programs and procedures quickly and accurately
Computer literate with a basic understanding of Word, Excel, Email

Qualifications & Training:

Anatomy and Physiology qualification
BETEC in massage therapy, sports therapy and Hot Stone Therapy
Experience with Reflexology, HOPI ear candles and Reiki would be highly desirable
Work Experience - Sales: - 1 Year (Desirable)
Work Experience - Practical: 1 - 2 Years
A valid UK/ EU work permit: Required
Educated to GCSE standard
Previous work experience overseas (Desirable)