Customer Service Team Coach

  • Verastar Ltd
  • 190 Cathedral St, Glasgow G4 0RF, UK
  • Mar 17, 2019
Sales Marketing

Job Description

As we continue to grow and invest in telecoms and utilities, we are looking to recruit a Team Coach with contact-centre experience and an enthusiasm to provide excellent customer service to join our growing Hamilton office.

The Role

As a Team Coach you'll be responsible for the leadership, coaching, motivation and performance management of a team of Customer Service Advisors. You will support your team with a wide range of queries such as billing and supporting where services may not be working in order that they can deliver a first class service.

You will contribute to the success of the team by achieving your own personal performance objectives and understanding how both yours and your team's contribution affects the overall performance in order to achieve the required targets and KPI's.

Working in a fast-paced environment that embraces change, you will use a number of resources to identify opportunities for the further training and development of your team.

As an ideal candidate for this role, you should be an experienced team leader with a proven track record of working within a similar fast paced environment.

Our benefits:

  • The opportunity to join our Pay Progression scheme which will enable you to increase your salary as you develop your skills on a 4-tier basis.
  • 31 days annual leave each year (including bank holidays) increasing to 33 days after one years' service.
  • Annual 10% performance related bonus.
  • Company pension scheme.
  • Flexible benefits including buy and sell holidays and childcare vouchers.
  • Free Life Assurance for all employees.
  • Access to our STAR Rewards scheme giving you access to multiple retail discount opportunities.
  • Regular Subsidised Social Events.

We're keen to meet enthusiastic, ambitious, and hardworking individuals who will help us to meet and exceed our performance targets.

As one of the UK's largest and fastest growing, independent business to business telecoms and utility providers, we're looking to continue the expansion of our successful call centre operation.

To arrange an immediate interview, apply today!