Collections Advisor

  • Worldpay
  • 133 Oldham St, Manchester M4 1LN, UK
  • Mar 14, 2019
Banking Finance

Job Description

Why is our Collections team the next step for you?
Interested in being part of a world-leading global payments business? Worldpay process almost 50% of payments on the UK high street, on a typical day, we process 36 million mobile, online and in-store transactions - that's about 415 each and every second.
Our growing Collections and Recoveries function is much more than picking up the phone to collect money. It's the way in which we work which is key, we operate in a regulated environment, therefore "treating customers fairly" is at the heart of everything we do.

How will you add value on a day-to-day basis?
Our Collections teams provide support to our Global Business customers, managing customer calls in our contact centre with a heavy focus on First Time Resolution. You'll be part of a high performing, fast-paced team who always strive to exceed cash and quality targets whilst operating in line with FCA, DPA and Banking Code Regulations. Communication is a key part of this role, building effective internal and external business relationships. We will provide training and on-going support from our experience Collections agents and our salary packages are very competitive.

Our teams work Mon-Fri 9am-4.30pm and Mon-Fri 9.30am-5pm with opportunities available for overtime as & when required.

What will make you the ideal candidate?
You'll provide guidance and query resolution to our customers so you must have a high standard verbal and written communication. We are looking for motivated and deadline driven individuals with the ability to work under pressure within a contact centre environment, whilst maintaining Quality Assurance standards. We are a fast paced successful company & with this comes a raft of opportunities for career progression.

How is Worldpay changing the world?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.