Striving to provide the best advice to our customers
At John Charcol, we pride ourselves on the advice we give our customers. Our Mortgage Advisers go the extra mile to make life easier; scouring the market to make sure every customer has a product specifically tailored to their individual circumstances. And, with a service record that is second to none, we do this efficiently and with as little stress as possible.
What you'll offer our customers
As a Mortgage Adviser, you will be responsible for every aspect of the mortgage process - you will search the market to find the most suitable mortgage products, conduct professional client fact finds and assess the clients' financial, mortgage and protection needs. We will expect you to attain the highest standards of regulatory compliance, and in return will give you unparalleled access to products across the whole of market available to intermediaries as well as exclusive mortgage offerings, a supportive and collaborative working environment, plus comprehensive training and development.
What you'll get in return
Help our customers get the best from us and we'll give you the best of everything too. For a start, you can expect excellent bonuses based on your individual performance. You will be given the best chance to succeed in a highly competitive marketplace - we receive numerous new customer enquiries every month and you will receive excellent levels of sales and post sales support as well as continuous training and development to deal with these levels of business. John Charcol offers a structured career path, where you can develop and grow your career.
In order to succeed, you must have significant, recent experience of providing mortgage advice and be a consistent target achiever. We would expect you to offer an exceptional level of customer service and advice, have a strong work ethic, be self motivated and have a desire to progress your career. Naturally, you will also possess excellent written and verbal communications skills as well as the credibility to be able to present solutions to a wide and diverse client base. Full CeMAP and CAS Status pre-requisite, and a good level of education is also helpful - but we are also looking for drive, attitude and client focus essential for being a successful Charcol Broker.
What we want:
Are you used to working in a fast paced target orientated environment? We are looking for customer focused mortgage specialists who can provide the very highest levels of service to our clients. You will be working as part of a team and qualified calls will be passed to you but there is an expectation for you to generate referrals and recommendations. You should be calm under pressure with the ability to prioritise workloads to exceed sales targets - if this is you then we want to hear from you.