Claim Administrator - Financial Services (Glasgow) - Day shift

  • Diana Duggan UK Limited
  • 190 Cathedral St, Glasgow G4 0RF, UK
  • Jan 11, 2019
Banking Finance

Job Description

One of the 'Big Four' Financial Services firms, is seeking individuals to join a high profile project, within Risk and Regulation.

This is a large scale operation, managed on behalf of a bank, focusing on an FCA compliance review of financial products provided to customers.

You will join the investigations team, managing assigned customer cases, to tight deadlines.

This is a fantastic opportunity for graduates and experienced administrators seeking a challenging role with scope to progress, in a fast paced environment.


  • Gather data and prepare customer cases, using in-house systems.
  • Undertake due diligence; proofread all documents and complete security checks.
  • Liaise with customers and third parties via written correspondence, to obtain information and provide updates, for individual cases.
  • Log and allocate cases for review.
  • Liaise with case handlers and senior managers.
  • Provide wider team support.
  • Work to deadlines.


  • Undergraduate degree, is desirable
  • Customer service/ administration experience
  • Excellent verbal and written communication
  • IT proficient, including Microsoft Office packages
  • Good attention to detail
  • Problem solver
  • Deadline driven

This is a full time contract role, for a project until December 2019, based in Glasgow City Centre.

The working hours are Monday - Friday 09:00-17:30 with scope for overtime.

The rate is £90 per day. Full training is offered.

There are multiple intakes in January and February 2019.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.