Rapid Response Support Worker - North East

  • KEYFORT Group
  • North East, UK
  • Nov 07, 2018
Permanent Health Care Support Worker Care Services

Job Description

Rapid Response Worker £20,000 per annum 40 hours per week.


Are you passionate about making a real difference to someone’s life?

We have an excellent opportunity available for experienced, flexible, caring and dedicated care and support staff who want to support people with disabilities to lead fulfilled lives. This is the perfect role for people who like variety, travel and supporting other people including colleagues.

The Company

In 2006 KEYFORT began supporting adults who had experienced brain injury, we were then asked to work with adults with other disabilities. This year KEYFORT were asked to work with children as well. Today KEYFORT supports over 300 adults and children in their own homes, at work, at school, college or university and in their communities.

We are continuing to grow and as a result we are currently recruiting for Rapid Response Workers.

The Role

Our Rapid Response team are highly trained, experienced and dedicated staff who:

  • provide urgent and emergency support and care to current clients and new referrals
  • complete quality checks in client’s homes
  • provide training and support to other support staff
  • complete initial assessments, risk assessments and care planning for emergency referrals
  • attend regular team meetings
  • provide telephone support to clients and new referrals
  • liaise with external health care professionals
  • complete written logs and reports.

You will work on a rolling rota of three 12 hour shifts per week, these shifts will include day shifts, waking night shifts, sleep ins, and weekends. Usually you will work two weekends and two weeks of night shifts and 2 weeks of day shifts per month, although flexibility is essential in this role.

Your primary role will be to provide cover for short notice staff absences, supporting clients with a variety of complex support needs including; tracheostomy care, ventilation, PEG and catheter care, complex moving and handling, mental health first aid and support, positive behaviour management etc.

You will support the office team in completing training with support workers, quality checks and file audits in client’s homes.

You will support the team manager to complete initial assessments, risk assessments and care plans for emergency referrals to the service. Ensuring safe and high quality support is delivered in emergency and urgent situations for example, due to the breakdown of a client’s usual care provision as a result of staffing issues, next of kin illness, safeguarding concerns, changes in support needs, short notice hospital discharges etc.

Role Requirements:

Please see below a brief list of the essential criteria for this role, for a full list please contact us to request the job description and person specification.

  • Minimum of an NVQ Level 3 in Health and Social Care (or equivalent qualification, or are working towards this qualification).
  • Previous experience working with people with disabilities and complex care needs.
  • Knowledge of how to deliver person centred care and support.
  • Proficient in basic Microsoft Office software such as Word and Excel.
  • Flexible and dedicated to ensuring people’s support needs are met.
  • People who will enjoy a changeable and fast paced work environment.
  • Full, clean UK driving license, business insurance and access to a vehicle that can be used for work related travel.

Employee benefits:

Company work mobile telephone and tablet.

Mileage paid at £0.35p per mile after 20 miles of travel per day.

Free DBS checks.

Fully paid Care Certificate Training.

Fully paid Clinical Skills Training from a Registered General Nurse.

Fully paid training to become an accredited and qualified Training Instructor in Moving and Handling and Medication Awareness.

Opportunities to enrol on further qualifications.

Overtime opportunities available.

Locations: Based from Head Office in Gateshead with regular travel throughout the North East and Cumbria.

KEYFORT are committed to the safeguarding of adults and children. All successful candidate will be required to obtain an enhanced DBS.