Claims Handler

  • Randstad
  • Leeds, West Yorkshire, UK
  • Mar 05, 2018
Full time Insurance

Job Description

Would you like to work for a company based in Leeds City Centre, close to public transport links?

Are you a passionate customer service individual with strong problem solving skills? Would you like to work for a household name with fantastic progression opportunities?

Our client is looking for Claims Handlers to start on the 2
nd April. You will be responsible for the management of motor claims ensuring a proactive approach whilst delivering excellent customer service throughout. This role has a thorough, 10 week training program so no previous claims experience is required.

Main Duties:

Identify and manage claims by fault rating ensuring considerations are given to all relevant information to achieve proactive handling and quality decisions

Demonstrate the capability to deal with difficult customers and successful problem solving skills.
Take accountability to achieve a right first time outcome for all customers minimising customer detriment
Prioritise and manage workload

Demonstrate commitment to customers by taking ownership of the cases

Identify potential litigation and recovery opportunities on relevant claims Support the proactive claims handling by demonstrating adherence to process

Demonstrate positive behaviours and our values

Skills and qualities:

Excellent customer focus and a professional attitude
Methodical approach with attention to accuracy
An inquisitive nature with the ability to investigate and negotiate
Ability to make accurate decisions
Ability to work as part of a team

In return:

Starting salary of £17k (package worth £19.5k)
Shift patterns between Monday to Friday 8am6pm and Saturday 9am5pm ( Only 1 Saturday in 5)
Casual Dress code
Based in Leeds City Centre
50% off car, home and pet insurance,
22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance

Interviews will be held week commencing 26
th February for a start on 2
nd April

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. Advertised through Zoek 19a06e393bca4946be8a72a084b489d75