16 Hestham Cres, Morecambe, Morecambe, Lancashire LA4 4QF, UK
Mar 02, 2018
Job Title: Inbound Claims Advisor
Job Type: Permanent
Industry: Home Insurance
Location: Manchester City Centre
Salary: Between £17,000 and £20,000 starting salary
We are looking for a new team of Inbound Customer Claim advisors to take calls from home insurance customers.
This is a permanent role with a lot of room for progression and the ideal candidate would be looking to build a career within the insurance industry.
Dealing with calls from customers who are making a first notification of loss Taking claim from initial notification right through to settlement stage Speaking to customers answering any queries or issues regarding the claim Being confident when negotiating, controlling costs and mitigating losses Meeting set targets and KPIs Recording information on the company database and updating the inhouse system accordingly. Assessing claims to avoid fraudulent cases
Hours of work:
Fulltime hours, shifts between 8am and 8pm Monday to Friday Weekend shifts on a roster
Working for a wellknown a reputable company with plenty of progression opportunities A department that prides itself on internal promotions and providing a clear career path Contributory pension 25% company discount and various high street discounts Training and development programs 25days holiday PLUS bank holidays
Have you got the following experience or skills?
Experience in a customer service department taking high volume inbound calls Experience working towards set targets and KPIs Must be a strong and confident negotiator Maths and English GCSE Grace C or above Excellent communication skills Experience working within insurance is desired but not essential
You must have no unspent criminal convictions You must be able to supply references for the last 3 years
Please apply online now or contact Isabel at Search on
(0161) (835) (8348)
Keyword: Customer Service Advisor, Customer Service Agent, Inbound Customer Service, Call Centre Customer Service, Insurance, Home insurance, Claims Advisor, Claims Handler, Inbound Claims, Home insurance claims, Customer service, Customer Care,
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Advertised through Zoek 18c943f322514b689af29d4d6caace7f6