Inbound Claims Advisor

  • Search Consultancy
  • 16 Hestham Cres, Morecambe, Morecambe, Lancashire LA4 4QF, UK
  • Mar 02, 2018
Full time Insurance

Job Description

Job Title: Inbound Claims Advisor

Job Type: Permanent

Industry: Home Insurance

Location: Manchester City Centre

Salary: Between £17,000 and £20,000 starting salary

We are looking for a new team of Inbound Customer Claim advisors to take calls from
home insurance customers.

This is a permanent role with a lot of room for progression and the ideal candidate would be looking to build a career within the insurance industry.

The Job:

Dealing with calls from customers who are making a first notification of loss
Taking claim from initial notification right through to settlement stage
Speaking to customers answering any queries or issues regarding the claim
Being confident when negotiating, controlling costs and mitigating losses
Meeting set targets and KPIs
Recording information on the company database and updating the inhouse system accordingly.
Assessing claims to avoid fraudulent cases

Hours of work:

Fulltime hours, shifts between 8am and 8pm Monday to Friday
Weekend shifts on a roster


Working for a wellknown a reputable company with plenty of progression opportunities
A department that prides itself on internal promotions and providing a clear career path
Contributory pension
25% company discount and various high street discounts
Training and development programs
25days holiday PLUS bank holidays

Have you got the following experience or skills?

Experience in a customer service department taking high volume inbound calls
Experience working towards set targets and KPIs
Must be a strong and confident negotiator
Maths and English GCSE Grace C or above
Excellent communication skills
Experience working within insurance is desired but not essential


You must have no unspent criminal convictions
You must be able to supply references for the last 3 years

Please apply online now or contact
Isabel at Search on

(0161) (835) (8348)

Keyword: Customer Service Advisor, Customer Service Agent, Inbound Customer Service, Call Centre Customer Service, Insurance, Home insurance, Claims Advisor, Claims Handler, Inbound Claims, Home insurance claims, Customer service, Customer Care,

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Advertised through Zoek 18c943f322514b689af29d4d6caace7f6