Customer Services Advisor

£16,491 - £17,419 yearly
  • South Lakeland District Council
  • Kendal, UK
  • Mar 02, 2018
Full time Customer Service

Job Description

Full Time (37 hrs per week), Flexi-time scheme

Salary scale D £16,491 to £17,419 per annum 

South Lakeland District Council has started a major innovation project to transform the way we help our residents. 

We require a Customer Service Advisor who is dedicated to helping people access the services and information they need. 

The job is based in our Kendal-based contact-centre team. It involves dealing with customers by telephone, email, via our website, or in person. 

You will need to be kind and capable of handling a wide range of customers including those who are frustrated or disappointed with their experience with a council service. 

But you will enjoy the reward of providing vital information for people who need urgent help or advice, such as those affected by the recent flooding. 

Ideally you will have experience of working in a customer service environment. 

The successful candidate will have been educated to GCSE standard, or equivalent. It would be desirable to hold or be actively studying for an NVQ qualification in customer service. 

For further information including the job description, person specification and details of how to apply please visit us at

Closing date for applications: Monday 19 March 2018

Interviews to be held on: Wednesday 28 March 2018