Full Time (37 hrs per week), Flexi-time scheme
Salary scale D £16,491 to £17,419 per annum
South Lakeland District Council has started a major innovation project to transform the way we help our residents.
We require a Customer Service Advisor who is dedicated to helping people access the services and information they need.
The job is based in our Kendal-based contact-centre team. It involves dealing with customers by telephone, email, via our website, or in person.
You will need to be kind and capable of handling a wide range of customers including those who are frustrated or disappointed with their experience with a council service.
But you will enjoy the reward of providing vital information for people who need urgent help or advice, such as those affected by the recent flooding.
Ideally you will have experience of working in a customer service environment.
The successful candidate will have been educated to GCSE standard, or equivalent. It would be desirable to hold or be actively studying for an NVQ qualification in customer service.
For further information including the job description, person specification and details of how to apply please visit us at https://www.southlakeland.gov.uk/your-council/job-vacancies/
Closing date for applications: Monday 19 March 2018
Interviews to be held on: Wednesday 28 March 2018
South Lakeland is situated in the south of Cumbria and encompasses a vast section of the beautiful southern Lake District, one of Britain’s most spectacular and most visited tourism destinations.
South Lakeland District Council or SLDC was formed after local government reorganisation in 1974 and its vision is to make the district the best place to live, work and visit.
The council’s headquarters are situated in the attractive market town of Kendal on the banks of the River Kent and on the doorstep of not one but two glorious national parks, the Lake District National Park and the Yorkshire Dales.
The Liberal Democrat-controlled authority also has offices in the bustling market town of Ulverston, which is on the fringe of the scenic Cumbrian coastline, and the vast Morecambe Bay.
South Lakeland itself covers a total area of 600 square miles of pretty villages, lakes, rivers, mountains, and includes some of Cumbria’s most attractive towns like Arnside, Bowness-on-Windermere, Broughton-in-Furness, Windermere, Coniston, Ambleside, Grange-over-Sands, Kirkby Lonsdale and Sedbergh.
As a popular tourism area it attracts in the region of eight million visitors a year wanting to enjoy the Lake District for outdoor pursuits like walking, cycling, climbing, sailing and canoeing as well as being home to many well established restaurants, shops, country pubs, cinemas and some of England’s leading tourist attractions, hotels, B&Bs and self catering cottages.
South Lakeland District Council employs around 420 people and the district itself has a population of 103,700, which is boosted during the tourism season by domestic and international visitors.