The Royal British Legion

The Royal British Legion Allestree, Derby DE22 2RQ, UK
Aug 10, 2018
Job title: Case Officer Region: East Midlands Directorate : Operations Contract: 35 hours per week Salary: £24,329.00 FTE About The Royal British Legion The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We've been here since 1921 and we'll be here as long as they need us. Our Values and Behaviours Does the following describe you? A desire to provide a great customer service and support Enjoy and thrive in working in teams and with others Passionate about supporting the Armed Forces community and honouring their contribution Come to work each day to be the best you can and to learn and develop An encourager, eager to share your knowledge and experience to help others If so then we would like to hear from you …. The Role As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crises. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact. An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You'll also need to be a strong team player, with excellent communication, planning and organisational skills and have experience of managing, training and supporting volunteers. It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. Extensive travel required across the county of Lincolnshire, as well as some travel across the wider East Midlands, particularly to Derby where the Area Office is based. A full driving license is required. How to Apply Please apply clicking 'Apply Online' Closing date for this role is: 24th August 2018 Interviews are likely to be on held on Monday 3rd/Tuesday 4th September 2018 in Derby