Goodman Masson Bullring Trading Estate, Green Street, Birmingham, West Midlands B12 0NB, UK
Apr 20, 2018
The Business Manager - Business Analytics role is based within the Commercial Bank's Business Analytics department. The role is to provide a full range of administrative and commercial support a Head of within the (Commercial Bank) including operational administration, project support and assistance with personnel support as required ensuring deadlines are met. The Business Manager will require a high level of expertise in all administrative activities including Microsoft applications, HR Direct System and other software and administrative tools in the service of the team. They may be preparing correspondences, reports, presentations for managers/executive's whilst also ensuring the management of meetings and event schedules. Responsibilities will include: Provide full administration/office support to the team, as required, anticipating workload and supporting with appropriate materials Manage line manager or team e-mails and inboxes as required - responding, prioritising and printing Deliver fair outcomes for our customers and ensure own conduct Maintains the orderly and transparent operation of financial markets. Individuals are responsible for their own effectiveness, development and results. Takes personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role. Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. Qualifications The ideal candidate for this role will have the below experience and qualifications: Experience working in relevant market/context, i.e. Onboarding/Offboarding Processes, Past working experience in a relevant role, i.e. Administrative role, PA, office manager or secretarial role Experience of using relevant software packages, i.e. Microsoft Excel, PowerPoint, Word A flexible and adaptable approach to change and will support others to respond in a similar way Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently Supported project teams/managers, showing an understanding of the basic principles of project management Experience of building effective customer relationships which create customer advocacy. This role is based in Birmingham.